Support & Other Info

Support hours are Monday - Friday from 7 am - 5 pm CST

Sage Paperless Construction Customers

Email Ticket Submission

(This is the recommended method of contacting support)

Email us at [email protected]

⚠️  When submitting tickets, be as detailed as possible. Include screenshots and error messages, along with any information that you think may help us troubleshoot your issue. The more information you provide, the quicker we can help to resolve your issue. 

In-product Help

Access Sage Paperless Construction help 24 x 7. From the ribbon toolbar, click the Help tab in the application, then click the Help Button.

Context-sensitive help is also available in the Sage Paperless Construction Desktop Client using the F1 Key (Default)  The help key can be customized by your administrator under the Administration Tab > System Settings

Internet Ticket Submission

Create and View support tickets in the Support Portal.

Sage Intacct Paperless Cloud Customers

Email Ticket Submission

(This is the recommended method of contacting support)

Email us at [email protected]

⚠️  When submitting tickets, be as detailed as possible. Include screenshots and error messages, along with any information that you think may help us troubleshoot your issue. The more information you provide, the quicker we can help to resolve your issue. 

In-product Help

Access Sage Intacct Paperless help 24 x 7. From the top right menu, click the Help button


Internet Ticket Submission

Create and View support tickets in the Support Portal.

Phone Support

For urgent issues such as “the system is down and inaccessible for multiple users” or “an issue is holding up the payroll process,” call our main office at 866-370-0877. On the menu, Press 2 for Support.

We will enter a ticket on your behalf, and a support representative will respond as soon as possible.

Paperless Environments Support strives to meet the following first response times.

  • Standard Priority - 2 hours

  • High Priority - 1 hour

  • Urgent Priority —30 minutes—This is generally reserved for major issues, such as the system being down or an issue holding up payroll processing.

Issue Responses

  1. When you submit a ticket, an automated response acknowledging your ticket will be generated within a few minutes.

  2. A support representative will contact you as soon as possible. Depending on your issue, you may be asked to provide more details, possible resolutions may be explored, or a remote session to examine the issue more closely may be scheduled.

  3. Paperless Environments uses Calendly to reduce emailing back and forth when scheduling a support session. This allows us to send you a link so you can view our Support Representative’s availability and select a time that works with your schedule.

  4. Resolved tickets may be re-opened for 7 days. After 7 days, that ticket will close permanently.

SPC Desktop Help with Updating and Migrating

Paperless Environments Support can assist with updating during regular support hours. 

Migrations of Sage Paperless Construction Desktop are not covered under your maintenance and support agreement. If you would like to discuss migrating your instance of Sage Paperless Construction, email us at [email protected]

Sales, Billing, Maintenance Renewals

For all other questions, including sales, billing and maintenance renewals, training, etc... call 866-370-0877 during normal office hours (8:00 am – 5:00 pm CST).

You can email our Sales team at [email protected]

Holidays

Paperless Environments observes the following holidays.

  • New Years Day

  • Good Friday

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving (Thurs and Fri)

  • Christmas